This functionality is a part of the Message center add-on.
Whenever a customer sends a message by using the Ask a question button, a new thread is created. A thread is a sequence of messages in the communication between a customer and a seller (administrator or vendor).
Messages and threads are saved to the database and can be viewed in the Message Center, both in the admin panel and on the storefront. This allows customers, administrators, and vendors to see communication history and continue their conversations in the relevant threads.
The Customers → Message center page is available to administrators and vendors’ administrators in their respective administration panels. That page allows them to:
View threads started by customers. For convenience, the threads with new messages from customers that haven’t been checked by either an administrator or a vendor’s administrator are highlighted.
Send new messages in existing threads. Just click on the ID of the thread, type your message, and click Send.
Delete threads by hovering over a thread, clicking the gear button and choosing Delete.
In Multi-Vendor, threads can only be deleted by global (non-vendor) administrators.
The My Account → Messages page allows customers to:
View their own threads. For convenience, the threads with new messages from vendors are highlighted.
Send new messages in their own threads. Just click on the ID of the thread, type the message, and click Send.
Questions & Feedback
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